Returns & Exchanges
At Kashees Cosmetics, we strive to ensure your beauty experience is seamless; however, if you receive a damaged or incorrect item, we offer a flexible 7-day return and exchange policy. Please ensure that all products remain unopened and in their original packaging to qualify for a full refund or replacement.
Initiate Your Request
Contact our dedicated customer support team via email or WhatsApp within 7 days of delivery, providing your order number and clear photos of the items you wish to return.
Quality Verification
Our quality assurance team will review your request to ensure the product is unused, sealed, and meets our hygiene safety standards for beauty products.
Package and Ship
Once approved, securely pack the items in their original box and ship them back to our central warehouse using a trackable courier service.
Receive Refund or Exchange
After we receive and inspect the returned package, we will process your exchange or issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing