Frequently Asked Questions
Everything you need to know about your beauty journey with Kashees
Are Kashees Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All Kashees Cosmetics products are 100% cruelty-free and are never tested on animals.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 10-15 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and Cash on Delivery (COD) for eligible domestic regions.
Can I return or exchange a product if I'm not satisfied?
Due to hygiene reasons, we only accept returns or exchanges for products that are damaged during transit or if the incorrect item was delivered. Please contact our support team within 48 hours of delivery.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's portal.
Are your makeup products suitable for sensitive skin?
Our products are formulated with high-quality ingredients suitable for most skin types. However, we always recommend performing a patch test on a small area of skin before full application.